Our Services
Returns &
Reverse Logistics
Full QC, grading, repackaging to brand standard and restocking. Where product qualifies, we route to second-life channels — not the bin.
What We Provide
Returns handled properly — not just processed.
A return isn’t the end of a product’s life — it’s a decision point. Every item that comes back through our facility is inspected, graded and given the right next step: restock, repackage, second-life routing or responsible disposal.
We handle the full reverse logistics flow — from the moment a return lands at our dock to the moment it’s back in your available inventory or routed onward. No black holes, no mystery shrinkage.
What’s Included
- Returns receipt and logging — every unit tracked from arrival
- Full QC inspection against your grading criteria
- Grade A — repackaged to brand standard and restocked
- Grade B — assessed for second-life routing or clearance
- Grade C — flagged for responsible disposal or donation
- Retagging, refolding and repackaging on-site
- Returns reporting — volumes, grades and disposition by SKU
- Integration with our on-site clearance store, open every weekend
- Customer return portal support available on request
The Process
Every return gets
the right outcome.
How It Works
From return received
to restocked or routed.
Every return is booked in on arrival, matched to the original order and logged in the WMS. Nothing enters the returns flow without being recorded first.
Each unit is inspected against your grading criteria — condition, completeness, packaging integrity. Graded A, B or C with the disposition decision made at inspection, not later.
Grade A items are refolded, retagged and repackaged to your brand standard before returning to available inventory. Back on sale fast — and looking like it never left.
Grade B stock is assessed for second-life options — our on-site weekend clearance store, donation partners or approved resale channels. Less waste, more recovery.
Full returns data by SKU — volumes received, grades assigned, dispositions taken. Useful for spotting quality issues, sizing problems and fulfilment errors before they compound.
Our on-site clearance store is open every weekend, Friday to Sunday — an extra revenue channel for excess and returned stock that’s not suitable for full-price restock.
Turn your returns into recovery.
Let’s talk about your returns volumes and how we’d handle them.
